Due to food safety regulations and the perishable nature of our products, all food sales are final and we do not accept returns or exchanges.
If your order arrives damaged, spoiled, incorrect, or is not received, please contact us within 24 hours of delivery with your order number and clear photos of the package and food when applicable.
Approved claims may be eligible for a replacement, store credit, or refund at our discretion.
We are not responsible for issues caused by:
- Incorrect shipping addresses provided by the customer
- Packages left unattended after confirmed delivery
- Delays caused by the shipping carrier or severe weather
- Food that is not refrigerated or frozen promptly after delivery
For food safety, please follow all storage and reheating instructions included with your order.
Phat Mama’s Kajun Kitchen — CERTIFIED with Flava!
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